Privacy Policy
Last updated: November 2024
Introduction
eXXXchanger ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram bot and related services.
Information We Collect
Automatically Collected Information
- Telegram user ID and username
- Transaction history (deposits and withdrawals)
- Wallet addresses associated with your account
- IP addresses and device information
KYC Information
- Full legal name
- Government-issued ID documents
- Selfie photos for identity verification
- Date of birth and nationality
How We Use Your Information
- To provide and maintain our services
- To process transactions and manage your wallet
- To comply with KYC/AML regulations
- To detect and prevent fraud
- To communicate with you about service updates
- To improve our services
Information Sharing
We do not sell your personal information. We may share your information with:
- KYC verification providers (Didit.me)
- AML screening services
- Law enforcement when required by law
- Service providers who assist our operations
Data Security
We implement industry-standard security measures including encryption, secure key storage with HSM, and regular security audits to protect your data.
Data Retention
We retain your personal information for as long as your account is active and for a period afterward as required by law for AML compliance purposes (typically 5 years).
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of your data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your data
Contact Us
For questions about this Privacy Policy, please contact us at [email protected]